InhaltsangabeFrom the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success; he's a top revenue driver at his company and his take-charge attitude gets the job done. However, when he is passed over for promotion--again--after losing two direct reports--who cite his abrasive style as their reason for leaving--John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict and how he reacts in each. By recognizing his own values and trigger points, as well as those of other people, John becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even prevent conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life--both at work and at home--improving. Have a Nice Conflict reveals a practical understanding of how conflict really works--how to recognize its initial stages, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them. The book provides guidance for moving beyond conflict to enhance relationships, including a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others. Anyone can profit from the tools in this book to understand and take control over conflict.

Tim Scudder, CPA, is the chief executive officer of Personal Strengths USA and has consulted with the organizational development, training, and human resources departments of many corporate, government, education, and not-for-profit organizations. He is also the author of several experiential training programs. Michael Patterson, Ed.D., is the vice president of business development at Personal Strengths USA and an adjunct professor in the doctoral program at Pepperdine University's Graduate School of Education and Psychology. He began his career as a U.S. Army officer and then spent twenty years in a variety of sales, marketing, and training roles in the pharmaceutical industry. Kent Mitchell is the vice president of communications for Personal Strengths USA. He is also an award-winning playwright and copywriter, and for nearly ten years, ran an advertising design agency in the Los Angeles area.

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